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TERMS AND CONDITIONS

In placing an order with Kittys Stitches you are deemed to have read, understood and agreed to these terms and conditions.

How to Order

All products can be ordered directly from the website using the shopping basket and online secure payment process.

Payments

All prices quoted are in £ and are inclusive of VAT at the current standard rate. Payments can be made via your Paypal account or with any credit or debit card.

Postage and Packing

All orders will be sent by 1st class post. Postage costs are as described under each item. Orders over £50.00 will be sent by recorded delivery at no extra cost.

Delivery

If you wish to order an item that is in stock then it will be dispatched within 2 working days of receipt of payment.

If, for any reason we cannot dispatch the item within 2 working days, we will contact you to agree either alternative options or suitable delivery dates.

Refunds & Exchanges

All measurements given are approximate, and the photographs of all our products are as accurate as they can be within the limits of current photo and publishing processes.

Please contact us immediately if you believe the items that have been delivered are damaged, faulty or not as described on this website to arrange return of the goods and necessary refunds or supply of alternative products, as appropriate.

Feedback

We are always pleased to receive feedback from our customers. Please let us know if there is anything you think we can improve. We'd also love to hear from you if you're pleased with your purchases!